SHIPPING
We do our best to package and ship your order as soon as possible which is why orders always ship within 1-2 business days—though, you can typically expect yours to go out the same day. (Except for weekends and holidays, and after 5pm, of course!)
Bliss ships online orders by USPS and UPS. Rates and delivery windows may vary based on your location and the selected shipping method.
Once your order has shipped, you will receive a Shipment Confirmation email with tracking information. You will also receive shipment updates, including delivery notifications. Bliss is not responsible for stolen packages or delayed shipments due to carrier issues.
2025 HOLIDAY SHIPPING DEADLINES
Helpful shipping cut-off dates to ensure delivery by Wednesday, December 24, 2025. Orders must be placed by 2pm EST.
UPS Ground–Tuesday 12/16
UPS 3 Day Select–Thursday 12/18
UPS 2nd Day Air–Friday 12/19
UPS Next Day Air–Monday 12/22
USPS Ground Advantage–Wednesday 12/17
USPS Priority Mail–Thursday 12/18
USPS Priority Mail Express–Friday 12/19
If you'd like your order shipped via USPS, and want to ensure that it arrives by a specific date, we recommend selecting USPS Priority Mail.
PICK-UP ORDERS: order by 7pm EST Tuesday 12/23 for pickup Wednesday 12/24.
ORDERS OVER $100 ALWAYS SHIP FREE
We offer free standard (ground) shipping on orders over $100 and gift cards.
CHANGING YOUR SHIPPING METHOD
We cannot change the shipping method or delivery address after an order is placed. If you'd like to make changes, please cancel your order, and place a new order with the updated shipment preferences. Orders cannot be canceled once shipped, and in transit to the recipient.
DELIVERY ISSUES & LOST PACKAGES
Bliss is not responsible for:
- Delivery delays with UPS or USPS
- Lost, damaged, or marked delivered packages
Bliss ships online orders with tracking, package insurance, and delivery confirmation. If the UPS/USPS tracking shows your package as delivered, but you have not received it, please contact the shipping carrier first.
- UPS Customer Service: 1-800-742-5877
- USPS Customer Service: 1-800-275-8777
- USPS Missing Mail
If the shipping carrier is unable to locate the package in their system, please contact us immediately so we can file an insurance claim for the value of the lost package. There is a limited timeframe for Bliss to file an insurance claim for a lost package.
IN-STORE PICKUP
If you're located in the Knoxville area, we also offer in store pickup for online orders. Pickup orders are processed within 1-2 business days, and you will receive an email notification when your order is ready for pickup. *Please note the pickup time included in your Order Confirmation is an estimate only, and not guaranteed. Your order will not ready for pickup unless you have received the Ready For Pickup email notification.
Please be sure to have a copy of your Order Confirmation email when you arrive for pickup. Personal identification may also be required. Orders can be picked up from the register—we do not offer curbside pickup.
Bliss holds pickup orders for 14 business days, after which the order will be canceled and refunded.
ORDER CANCELLATION
If you need to cancel your order, there is a limited time window to do so. Once your order ships, it cannot be canceled. You can cancel your online order via the link included in your Order Confirmation email, or by contacting us at greeting@shopinbliss.com. Online orders cannot be canceled via phone.
CONTACT US
If you have any additional questions about order processing, shipping and pickup of online orders, please contact greetings@shopinbliss.com.